Sunny Vanderwall
AI Product Engineer | Open to Roles & Consulting | 13+ Years in Tech Startups
Professional Summary
AI product engineer with 13+ years of tech-startup experience in operations and customer success. Hands-on ML work spans fine-tuning open-source LLMs on supercomputer infrastructure, production speech-recognition pipelines, and RAG systems — combined with a proven track record of scaling operations across international markets. Open to AI product engineering roles and consulting engagements.
Professional Journey
IT-Högskolan
YH program in AI/ML development, with internships building a production AI reading-assessment tool (Dexi) and fine-tuning open-source LLMs for Swedish at Berget AI.
Agera kvinnojour
Serving as treasurer and board member for women's crisis support organization.
Karma
Led customer support operations across multiple markets (SE, UK, FR) during hyper-growth phase. Managed full staff lifecycle, created scalable support processes, and used data insights to drive product development.
Key Achievements:
- Managed customer support across 3 international markets
- Built scalable support processes during hyper-growth
- Led hiring and coaching of support teams
- Integrated customer insights into product development
AUTO1 Group
Progressed from Sales Operations Manager to Acting Head of Operations. Managed logistics networks, supply chain, and business development across Scandinavia.
Key Achievements:
- Managed entire logistics network for Sweden + cross-border EU transport
- Negotiated and coordinated with 3PL partners
- Optimized logistics KPIs and reduced costs through data analysis
- Expanded logistics network across Scandinavia
ServiceFinder, Schibsted Media Group
Started as Customer Service Associate, promoted to specialist role. Handled contract negotiations, dispute resolution, and statistical analysis for customer retention.
Key Achievements:
- Quality assurance of contracts and sales processes
- Renegotiated contested contracts and resolved disputes
- Conducted statistical analysis to increase customer retention
- Provided first-class customer service
Education
YH-Program, AI and Machine Learning Development
IT-Högskolan
Master of Arts (M.A.), International Business
The University of Edinburgh
Keio International Exchange Program
Keio University
Technical Skills
Management
Operations
Languages
Let's Connect
I'm looking for AI product engineering roles and consulting engagements. With 13 years of startup operations experience and hands-on ML work — from LLM fine-tuning to production AI pipelines — I build AI solutions that get adopted, not just deployed.